Privacy policy

Fieldorra Privacy Statement
At Fieldorra Technologies, we value our relationship with users and place the utmost importance on respecting and protecting their privacy. We aim to ensure that users feel confident and secure when using our products and services, and when entrusting their personal, organizational, and financial information to us.

Information We Collect
We collect personal and business information such as:

Name, contact number, email address
Shipping and billing addresses
Media (e.g., images of stores, users, field activities)
Call logs and phone contacts (with explicit permission)
Device data, including IP address and browser information
System information during interactions with our services
Location data (when using location-enabled services)
Uploaded documents, images, and videos for activity documentation
Account and transaction-related information for service fulfillment
Feedback, community discussions, and chats on our platforms

We may also obtain demographic or professional information from publicly available or third-party sources to enhance our services.

Use of Information
We use collected information to:

Provide, maintain, and improve Fieldorra360 and related services
Verify identities and manage user accounts
Customize the user experience and interface
Deliver support and customer service
Communicate about updates, promotions, and service-related announcements
Develop new features and conduct research
Document proof of delivery, field activity, or stock validation
Analyze aggregated trends for internal use and service improvements
Enable secure and fast login or verification processes via OTP auto-fill, using SMS read permission (with user consent)
Optimize location-based features such as visit tracking, delivery confirmation, or route validation (with explicit permission)

We do not sell or rent your personal information to any third party for marketing or promotional purposes.

Mobile Application Data Collection
When using the Fieldorra360 mobile app, we may collect:

Mobile device details (type, OS, carrier)
Contact list (with user permission)
Images/videos uploaded via the app
Location data, if enabled
Usage logs and app performance data
SMS read permission, strictly for auto-filling one-time passwords (OTP), with the user’s explicit consent

Some features may not function unless the required permissions are granted. All sensitive media files are stored securely using encryption.

Web and App-Based Services
Fieldorra360 is a web-connected platform. When using our services:

Cookies and web beacons may be used to enhance site performance and user experience
We collect web navigation data such as IP address, browser type, and pages visited
Updates and content delivered through our applications may involve internet communication passing through our servers
We use analytics tools to assess usage patterns and improve our offerings
Email communications may include tracking tools (e.g., beacons) to analyze interaction rates

Information Sharing and Third Parties
Fieldorra may share personal information with:

Trusted third-party service providers to fulfill business operations
Regulatory or legal authorities when required under law
Co-branded partners (with user consent) to deliver specific services
Vendors under strict contracts to ensure confidentiality and compliance

In cases of mergers, acquisitions, or business transfers, user data may be part of the transaction. Users will be informed and given the option to manage their preferences.

We may also share anonymized, aggregated data with advertisers or business partners for analytics or strategic decisions.

Information Security
We follow industry-standard safeguards to protect your personal data:

Encryption of sensitive data (e.g., payment information) during transmission
Physical, electronic, and procedural security measures
Role-based access control for internal users
Continuous security training and audits for staff
Regular vulnerability assessments and infrastructure checks

Only authorized personnel can access personal data strictly for business purposes.

User Rights and Preferences
Users can:

Access or update their personal information through their Fieldorra360 account
Change communication preferences by contacting us
Opt out of marketing communications at any time

Requests can be sent to: support@fieldorra.com

Policy Changes
We may update this Privacy Policy periodically to reflect changes in law, technology, or our services. Any material changes will be notified on our website at least 30 days in advance of taking effect.